Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach

• Main Authors: Ma’amor, Hairunnisa, Hashim, Nurhazirah, Achim, Nur'Ain, Muhamad Yunus, Nor Sara Nadia, Haque, A. K. M. Ahasanul
• Format: Conference or Workshop Item
• Language: English; English; English
• Published: 2017
• Subjects: HF5001 Business. Business Administration
• Online Access: http://irep.iium.edu.my/60628/1/60628_Determinants%20of%20Quality%20Pledge_abstract.pdf; http://irep.iium.edu.my/60628/2/60628_Determinants%20of%20Quality%20Pledge_tentative.pdf; http://irep.iium.edu.my/60628/13/60628_Determinants%20of%20Quality%20Pledge_scopus.pdf; http://irep.iium.edu.my/60628/; https://socsic.org/

Abstract:Employee commitment to service quality so-called 'Quality Pledge' initially encompasses an employee's loyalty and their willingness to put an extra effort in their work by following the organizational values which lead them to remain in the organization. Nevertheless, in orde...