Customer-related social stressors and front line employee turnover intention: The mediating role of job-related anxiety

Theory and empirical evidence suggests that customer stressors were positively related to frontline employee turnover intention. However, little work has focused on testing why and in what way customer stressors are related to such employee attitudinal outcome.To address this knowledge gap, we devel...

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Bibliographic Details
Main Authors: Abubakar, Muhtari Y., Kura, Kabiru Maitama
Format: Conference or Workshop Item
Language:English
Published: 2017
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Online Access:http://repo.uum.edu.my/23840/1/CBMM%202017%201088%201101.pdf
http://repo.uum.edu.my/23840/
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