Customer-related social stressors and front line employee turnover intention: The mediating role of job-related anxiety
Theory and empirical evidence suggests that customer stressors were positively related to frontline employee turnover intention. However, little work has focused on testing why and in what way customer stressors are related to such employee attitudinal outcome.To address this knowledge gap, we devel...
Saved in:
| Main Authors: | , |
|---|---|
| 格式: | Conference or Workshop Item |
| 语言: | English |
| 出版: |
2017
|
| 主题: | |
| 在线阅读: | http://repo.uum.edu.my/23840/1/CBMM%202017%201088%201101.pdf http://repo.uum.edu.my/23840/ |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|