Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim

• Main Authors: Abubakar, Ramatu Abdulkareem, Kura, Kabiru Maitama, Ringim, Kabiru Jinjiri
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Cawangan Selangor 2018
• Subjects: Total quality management. Benchmarking
• Online Access: http://ir.uitm.edu.my/id/eprint/29125/1/29125.pdf; http://ir.uitm.edu.my/id/eprint/29125/

By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distribut...