Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
The aim of the paper is to empirically examine how perceived safety and procedural justice effect satisfaction service recovery of domestic airline passengers in Nigeria.The study uses survey method, quantitative in nature.Using PLS SEM the conceptual model was tested with a sample of 444 passengers...
Saved in:
Main Authors: | Muhammad, Haliru, Mohd Mokhtar, Sany Sanuri |
---|---|
格式: | Article |
出版: |
Academy of Business and Retail Management Research
2017
|
主题: | |
在线阅读: | http://repo.uum.edu.my/23052/ http://www.jbrmr.com/index.php?view=current&cid=322 |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
-
Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
由: Haliru, Muhammad, et al.
出版: (2018) -
Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
由: Haliru, Muhammad, et al.
出版: (2017) -
Image, Perceived Quality, Perceived Value and Student Loyalty in the Higher Education Institutions
由: Usman, Umar, et al.
出版: (2017) -
Perceived Justice With Service Recovery, Recovery Satisfaction And Loyalty In An Airline Company: The Moderating Role Of Failure Attributions
由: Davoud, Nikbin
出版: (2013) -
Relationship between distributive justice, procedural justice, and satisfaction after service recovery
由: Abu Bakar, Siti Zakiah
出版: (2018)