Impact of airline service quality on passenger satisfaction and loyalty: moderating influence of price sensitivity and quality seekers
Passenger loyalty is one of the key success factors for the airline industry in most global markets. Four airlines based out of the United Arab Emirates (UAE); Emirates, Etihad, Flydubai and Air Arabia use airports in UAE as their hubs and compete for this highly sought-after passenger market. The s...
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| Main Authors: | , , , , , |
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| Format: | Article |
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Vilnius University
2022
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/98732/ https://www.scopus.com/record/display.uri?eid=2-s2.0-85143241238&origin=resultslist&sort=plf-f&src=s&st1= |
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