Proposing the relationship between TQM and service quality in public university: A framework
Service quality considered as one of indicator to measure customer satisfaction in delivering of service.Hence, customer becomes an important actor due to they were expected satisfied during receiving the service. Whilst, the practices of total quality management (TQM) generally known through manufa...
Saved in:
Main Authors: | Saberi, Nasarina, Romle, Abd Rahim, Abd Hamid, Siti Nur Illani |
---|---|
Format: | Article |
Language: | English |
Published: |
ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher)
2015
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/14311/1/111-115.pdf http://repo.uum.edu.my/14311/ http://www.iwnest.com/AACE/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The implementation of TQM with service quality from students perspective in Malaysian public university
by: Saberi, Nasarina, et al.
Published: (2015) -
The level of TQM practices in tertiary education industry
by: Romle, Abd Rahim, et al.
Published: (2016) -
Good governance and organization performance in public sector: A proposed framework
by: Mohd Kamal, Mohd Khirul Azwan, et al.
Published: (2015) -
The strength of Japanese companies: A proposed TQM framework using Atlas.Ti
by: Ahmad, Md. Fauzi, et al.
Published: (2018) -
A propose framework of power, trust and relationship
commitment among dealer-supplier in Thailand automobile industry
by: Pourpunsawat, Pakorn, et al.
Published: (2017)