Managing knowledge, service innovation and service experience in hospitality industry: A proposed framework
Organisation knowledge, customer market intelligence, intellectual capital from frontline managers and frontline employees represent the true “intangible resources/assets’’ in a Hospitality Industry (HI) organisation. These intangible resources/assets provide the creative potential for service/prod...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Academic Conferences and Publishing International Limited Reading, UK
2018
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| Online Access: | http://umpir.ump.edu.my/id/eprint/22042/1/Managing%20Knowledge%2C%20Service%20Innovation%20and%20Service%20Experience.pdf http://umpir.ump.edu.my/id/eprint/22042/ https://www.dropbox.com/sh/u82cpdkhxia8q3u/AAAoXlVz5oMxsmg-bHY3u2HDa?dl=0 |
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