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Factors influencing loyalty in hotels' fine dining restaurants moderated by switching cost

v ABSTRACT Many studies have been conducted on developing loyalty model in hospitality and restaurant industry, but the inhibiting factors of restaurant customer switching have yet to be identified. To maintain loyalty the literature has proven that customer satisfaction is connected positively to l...

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書目詳細資料
主要作者:	Naderian, Anahita
格式:	Thesis
語言:	English
出版:	2017
主題:	HD28 Management. Industrial Management
在線閱讀:	http://eprints.utm.my/id/eprint/79242/1/AnahitaNaderianPFM2017.pdf http://eprints.utm.my/id/eprint/79242/
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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