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Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking

Information Technology has been develops a lot recently. Banking is a demand-driven industry due to different preferences such as providing customers efficient banking services internet should be taken into account as an important issue for banks to delivery financial services. In order to guarantee...

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書誌詳細
第一著者:	Tavakoli, Zohreh Bang
フォーマット:	学位論文
言語:	English
出版事項:	2013
主題:	HF Commerce
オンライン･アクセス:	http://eprints.utm.my/id/eprint/41636/12/ZohrehBangTavakoliMFPPSM2013.pdf http://eprints.utm.my/id/eprint/41636/
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