An Examination On E-Banking Service Quality And Its Significance On E-Satisfaction And E-Loyalty: An Asian Study

• Main Authors: Prithviraj Malnaad,, Abdul Rahman S Senathirajah,, Gan Connie,, Zahir Osman,, Rasheedul Haque,
• Format: Article
• Published: ASR Research India 2022
• Subjects: HC Economic History and Conditions
• Online Access: http://library.oum.edu.my/repository/1464/1/library-document-1464.pdf; https://journalppw.com/index.php/jpsp/index; http://library.oum.edu.my/repository/1464/

This research aims to explore the importance of e-service quality dimensions in an e-banking atmosphere by providing a review of how e-service quality perceptions have evolved through the continuing stream of change in banking technology. This paper also helps to ascertain the complex relationship b...