Electronic Service Quality of Iranian internet banking
This study attempted to determine electronic service quality (e-SQ) of Iranian internet banking and its impact on electronic customer satisfaction (e-CS). Using convenience sampling procedure and a web-based questionnaire, 292 completed questionnaires were gathered from internet banking users of f...
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Main Authors: | Md. Ariff, Mohd. Shoki, Zavareh, Farnaz Beheshti, Zakuan, Norhayati, Ishak, Nawawi |
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Format: | Article |
Language: | English |
Published: |
Society of Interdisciplinary Business Research
2013
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Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/40445/1/MohdShokiMdArif2013_ElectronicServiceQualityofIranian.pdf http://eprints.utm.my/id/eprint/40445/ |
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