An evaluation of service quality in SME Bank cafeteria

Customer satisfaction is the customers overall feeling of contentment with a customer interaction. Many industries use the service quality to measure the customer satisfaction of their business. It is important to sustain the business and study the needs of the customer. However, SME Bank Cafeteria...

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Bibliographic Details
Main Authors: Choo, Chun Houng, Abu Bakar, Siti Zakiah
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
Online Access:http://repo.uum.edu.my/28362/1/STMLGG%2002%2016%202020%2058-61.pdf
http://repo.uum.edu.my/28362/
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