Service Quality Of Indian Banks: A Fuzzy Inference System Approach

A major shift has been observed in the banking sector in recent times worldwide. The Indian banking sector has witnessed a massive transformation over the last few years due to the introduction of certain government policies. Banks are now considering the development of new service quality polici...

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Bibliographic Details
Main Authors: Sreekumar, Sreekumar, Mahapatra, Sabita, S. S. Mahapatra, S. S. Mahapatra
Format: Article
Published: Asian Academy of Management (AAM) 2015
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