Investigating the relationship between Operational Logistics Service Quality (OLSQ) and customer loyalty: Critical review
Logistics service quality (LSQ) is an essential component of operational achievement. Service quality is viewed based on the customer’s evaluation and perception of the logistics service. A good distribution system is required to ensure that product or service can reach customers at the right time a...
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Main Authors: | Al Nasrie Weli, Sidah Idris, Abdul Rahman Yaakob |
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Format: | Article |
Language: | English English |
Published: |
Penerbit UMS
2019
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Subjects: | |
Online Access: | https://eprints.ums.edu.my/id/eprint/32085/1/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty_%20Critical%20review_ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/32085/2/Investigating%20the%20relationship%20between%20operational%20logistics%20service%20quality%20%28OLSQ%29%20and%20customer%20loyalty%20Critical%20review.pdf https://eprints.ums.edu.my/id/eprint/32085/ https://jurcon.ums.edu.my/ojums/index.php/mjbe/article/view/2111/1563 |
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