Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
When it comes to performance improvement process, literature abounds with lean, agile and lean-agile. Over the years, the implementation of the improvement processes of lean and agile had met with resounding success in the manufacturing, production, and construction industry. For this reason, there...
Saved in:
Main Authors: | Oluyinka, Oludapo Samson, Puteri Fadzline, Muhamad Tamyez, Cheng, Jack Kie |
---|---|
Format: | Article |
Language: | English |
Published: |
EBSCO Industries
2017
|
Subjects: | |
Online Access: | http://umpir.ump.edu.my/id/eprint/18373/1/Development%20Of%20Performance%20Model%20For%20Quality%20And%20Process%20Improvement%20In%20Business%20Process%20Service%20Industry.pdf http://umpir.ump.edu.my/id/eprint/18373/ http://www.ijqr.net/journal/v11-n2/4.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation
by: Oluyinka, Oludapo Samson, et al.
Published: (2016) -
Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation
by: Oluyinka, Oludapo Samson, et al.
Published: (2016) -
Lean-agile performance measurement for business process outsource service in Malaysia
by: Oluyinka, Oludapo Samson
Published: (2018) -
Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
by: Oluyinka, Oludapo Samson, et al.
Published: (2017) -
Logistics-related knowledge process capabilities in Malaysian courier service industries
by: Mohamad, Fazeeda, et al.
Published: (2020)