Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have en...

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Bibliographic Details
Main Authors: Oluyinka, Oludapo Samson, Puteri Fadzline, Muhamad Tamyez, Cheng, Jack Kie
Format: Conference or Workshop Item
Published: 2016
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