Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal

• Main Author: Nor Ilyani, Zainal
• Format: Thesis
• Published: 2011
• Subjects: HF Commerce
• Online Access: http://studentsrepo.um.edu.my/1311/1/INTRO.pdf; http://studentsrepo.um.edu.my/1311/2/CHAP_1.pdf; http://studentsrepo.um.edu.my/1311/3/CHAP_2.pdf; http://studentsrepo.um.edu.my/1311/4/CHAP_3.pdf; http://studentsrepo.um.edu.my/1311/5/CHAP_4.pdf; http://studentsrepo.um.edu.my/1311/6/CHAP_5.pdf; http://studentsrepo.um.edu.my/1311/7/BIB.pdf; http://studentsrepo.um.edu.my/1311/8/APPENDIX.pdf; http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te=; http://studentsrepo.um.edu.my/1311/