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Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal

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Bibliographic Details
Main Author:	Nor Ilyani, Zainal
Format:	Thesis
Published:	2011
Subjects:	HF Commerce
Online Access:	http://studentsrepo.um.edu.my/1311/1/INTRO.pdf http://studentsrepo.um.edu.my/1311/2/CHAP_1.pdf http://studentsrepo.um.edu.my/1311/3/CHAP_2.pdf http://studentsrepo.um.edu.my/1311/4/CHAP_3.pdf http://studentsrepo.um.edu.my/1311/5/CHAP_4.pdf http://studentsrepo.um.edu.my/1311/6/CHAP_5.pdf http://studentsrepo.um.edu.my/1311/7/BIB.pdf http://studentsrepo.um.edu.my/1311/8/APPENDIX.pdf http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te= http://studentsrepo.um.edu.my/1311/
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spelling	my.um.stud.13112013-12-31T09:35:19Z Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal Nor Ilyani, Zainal HF Commerce 2011 Thesis NonPeerReviewed application/pdf http://studentsrepo.um.edu.my/1311/1/INTRO.pdf application/pdf http://studentsrepo.um.edu.my/1311/2/CHAP_1.pdf application/pdf http://studentsrepo.um.edu.my/1311/3/CHAP_2.pdf application/pdf http://studentsrepo.um.edu.my/1311/4/CHAP_3.pdf application/pdf http://studentsrepo.um.edu.my/1311/5/CHAP_4.pdf application/pdf http://studentsrepo.um.edu.my/1311/6/CHAP_5.pdf application/pdf http://studentsrepo.um.edu.my/1311/7/BIB.pdf application/pdf http://studentsrepo.um.edu.my/1311/8/APPENDIX.pdf http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te= Nor Ilyani, Zainal (2011) Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal. Masters thesis, Universiti Malaya. http://studentsrepo.um.edu.my/1311/
institution	Universiti Malaya
building	UM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaya
content_source	UM Student Repository
url_provider	http://studentsrepo.um.edu.my/
topic	HF Commerce
spellingShingle	HF Commerce Nor Ilyani, Zainal Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
format	Thesis
author	Nor Ilyani, Zainal
author_facet	Nor Ilyani, Zainal
author_sort	Nor Ilyani, Zainal
title	Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
title_short	Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
title_full	Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
title_fullStr	Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
title_full_unstemmed	Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
title_sort	investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in malaysia / nor ilyani binti zainal
publishDate	2011
url	http://studentsrepo.um.edu.my/1311/1/INTRO.pdf http://studentsrepo.um.edu.my/1311/2/CHAP_1.pdf http://studentsrepo.um.edu.my/1311/3/CHAP_2.pdf http://studentsrepo.um.edu.my/1311/4/CHAP_3.pdf http://studentsrepo.um.edu.my/1311/5/CHAP_4.pdf http://studentsrepo.um.edu.my/1311/6/CHAP_5.pdf http://studentsrepo.um.edu.my/1311/7/BIB.pdf http://studentsrepo.um.edu.my/1311/8/APPENDIX.pdf http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te= http://studentsrepo.um.edu.my/1311/
_version_	1738505326012923904
score	13.214268

Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal

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