Students satisfaction towards the university: Does service quality matters?
This study examines the relationship between service quality (SQ) and the level of student’s satisfaction (SS) using a field study of 100 undergraduate students in one of the university in Malaysia. The findings of this study reveals that SQ is a vital factor that determines the level of SS. Specifi...
Saved in:
Main Authors: | Chuah, Chin Wei, Sri Ramalu, Subramaniam |
---|---|
Format: | Article |
Language: | English |
Published: |
Macrothink Institute
2011
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/9541/1/1065-4699-1-PB.pdf http://repo.uum.edu.my/9541/ http://dx.doi.org/10.5296/ije.v3i2.1065 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Analysis of service quality, university image and student satisfaction on student loyalty in higher education in Nigeria
by: Usman, Umar, et al.
Published: (2016) -
Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
by: Raja Alias, Raja Noor Ashikin, et al.
Published: (2011) -
Students' satisfactions towards library service quality at a local higher learning institution
by: Nouremon-Dai, Fatimah, et al.
Published: (2011) -
Determining world class university from the evaluation of service quality and students satisfaction level
by: Zakaria, Zainuddin, et al.
Published: (2007) -
Service quality and students’ satisfaction at higher learning institutions: The competing dimensions of Malaysian universities’ competitiveness
by: Hanaysha, Jalal R. M., et al.
Published: (2011)