Measuring student's satisfaction with the quality of education in a virtual university

Relationship between service quality and customer satisfaction has been extensively studied by researchers (Sureshchandar, Rajendran & Anantharaman, 2002; Jones & Suh, 2000; McDougall & Levesque, 2000). Ghobadian, Speller & Jones (1997) concluded that companies with higher perceived...

Full description

Saved in:
Bibliographic Details
Main Authors: Poh, Ju Peng, Abu Samah, Ainon Jauhariah
Format: Conference or Workshop Item
Language:English
Published: 2004
Subjects:
Online Access:http://repo.uum.edu.my/2811/1/poh%26ainon.pdf
http://repo.uum.edu.my/2811/
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items