Investigating the quality management initiatives in higher educational institutions on customer satisfaction
With a mandate to general demand on quality education globally, educational administrators have increasingly embraced quality management as an important process through Deming theory of quality assurance for creating global staffs’ mind-sets on quality and to enhancing a profound quality achi...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Central Research Insight
2013
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/36473/1/36473_QUALITY_MANAGE_journal-1.pdf http://irep.iium.edu.my/36473/ http://road.issn.org/issn/2310-2527-international-journal-of-modern-business-issues-of-global-market-#.U2Ead6JvSgM |
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