Identifying the gap and differences between customers' expectations for banks' corporate social responsibility and the actual scenario

The present study, for the first time, examines the gap between the customers' corporate social responsibility (CSR) expectations and the actual CSR engagement within the non-branch banking industry. Therefore, the investigation identifies and compares the hierarchy of customers' CSR prior...

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書誌詳細
主要な著者:	Saeidi, S. P., Othman, M. S. H., Streimikiene, D., Saaeidi, S. A., Saeidi, P., Mardani, A.
フォーマット:	論文
出版事項:	Vilnius University 2017
主題:	HD28 Management. Industrial Management
オンライン･アクセス:	http://eprints.utm.my/id/eprint/75613/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85026507971&partnerID=40&md5=403999e4ebffeb81c586b7b4fd3cae1f
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