Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia
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| 格式: | Book Section |
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Penerbit UTM
2008
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| 在線閱讀: | http://eprints.utm.my/id/eprint/19273/ https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Q7VB3HcAAAAJ&citation_for_view=Q7VB3HcAAAAJ:YsMSGLbcyi4C |
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my.utm.19273 |
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| record_format |
eprints |
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my.utm.192732017-06-14T00:50:45Z http://eprints.utm.my/id/eprint/19273/ Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia Md. Salleh, Nor Zafir Abdul Hamid, Abu Bakar Chong, Shih Wei Omain, Siti Zaleha HD61 Risk Management Penerbit UTM 2008 Book Section PeerReviewed Md. Salleh, Nor Zafir and Abdul Hamid, Abu Bakar and Chong, Shih Wei and Omain, Siti Zaleha (2008) Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia. In: Customer Satisfaction and Service Quality : Challenges and Issues In Malaysia. Penerbit UTM , Johor, pp. 81-100. ISBN 978-983-52-0697-9 https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Q7VB3HcAAAAJ&citation_for_view=Q7VB3HcAAAAJ:YsMSGLbcyi4C |
| institution |
Universiti Teknologi Malaysia |
| building |
UTM Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Teknologi Malaysia |
| content_source |
UTM Institutional Repository |
| url_provider |
http://eprints.utm.my/ |
| topic |
HD61 Risk Management |
| spellingShingle |
HD61 Risk Management Md. Salleh, Nor Zafir Abdul Hamid, Abu Bakar Chong, Shih Wei Omain, Siti Zaleha Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia |
| format |
Book Section |
| author |
Md. Salleh, Nor Zafir Abdul Hamid, Abu Bakar Chong, Shih Wei Omain, Siti Zaleha |
| author_facet |
Md. Salleh, Nor Zafir Abdul Hamid, Abu Bakar Chong, Shih Wei Omain, Siti Zaleha |
| author_sort |
Md. Salleh, Nor Zafir |
| title |
Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia |
| title_short |
Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia |
| title_full |
Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia |
| title_fullStr |
Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia |
| title_full_unstemmed |
Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia |
| title_sort |
customer satisfaction and loyalty at retail outlet of major oil and gas company in southern malaysia |
| publisher |
Penerbit UTM |
| publishDate |
2008 |
| url |
http://eprints.utm.my/id/eprint/19273/ https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Q7VB3HcAAAAJ&citation_for_view=Q7VB3HcAAAAJ:YsMSGLbcyi4C |
| _version_ |
1643647100218507264 |
| score |
13.149126 |