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Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia

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Bibliographic Details
Main Authors: Md. Salleh, Nor Zafir, Abdul Hamid, Abu Bakar, Chong, Shih Wei, Omain, Siti Zaleha
Format: Book Section
Published: Penerbit UTM 2008
Subjects:
HD61 Risk Management
Online Access:http://eprints.utm.my/id/eprint/19273/
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Q7VB3HcAAAAJ&citation_for_view=Q7VB3HcAAAAJ:YsMSGLbcyi4C
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id my.utm.19273
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spelling my.utm.192732017-06-14T00:50:45Z http://eprints.utm.my/id/eprint/19273/ Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia Md. Salleh, Nor Zafir Abdul Hamid, Abu Bakar Chong, Shih Wei Omain, Siti Zaleha HD61 Risk Management Penerbit UTM 2008 Book Section PeerReviewed Md. Salleh, Nor Zafir and Abdul Hamid, Abu Bakar and Chong, Shih Wei and Omain, Siti Zaleha (2008) Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia. In: Customer Satisfaction and Service Quality : Challenges and Issues In Malaysia. Penerbit UTM , Johor, pp. 81-100. ISBN 978-983-52-0697-9 https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Q7VB3HcAAAAJ&citation_for_view=Q7VB3HcAAAAJ:YsMSGLbcyi4C
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD61 Risk Management
spellingShingle HD61 Risk Management
Md. Salleh, Nor Zafir
Abdul Hamid, Abu Bakar
Chong, Shih Wei
Omain, Siti Zaleha
Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia
format Book Section
author Md. Salleh, Nor Zafir
Abdul Hamid, Abu Bakar
Chong, Shih Wei
Omain, Siti Zaleha
author_facet Md. Salleh, Nor Zafir
Abdul Hamid, Abu Bakar
Chong, Shih Wei
Omain, Siti Zaleha
author_sort Md. Salleh, Nor Zafir
title Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia
title_short Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia
title_full Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia
title_fullStr Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia
title_full_unstemmed Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia
title_sort customer satisfaction and loyalty at retail outlet of major oil and gas company in southern malaysia
publisher Penerbit UTM
publishDate 2008
url http://eprints.utm.my/id/eprint/19273/
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Q7VB3HcAAAAJ&citation_for_view=Q7VB3HcAAAAJ:YsMSGLbcyi4C
_version_ 1643647100218507264
score 13.145126

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