Antecedents and outcome of job embeddedness: evidence from four and five-star hotels
The present study explores the antecedents and outcome of job embeddedness. The antecedents are: level of control over work hours and felt obligation. The outcome is proactive customer service performance. Using self-administered questionnaires, 163 paired responses were gathered from frontline empl...
Saved in:
Main Authors: | Chan, Wei Leong, Jo, Ann Ho, Sambasivan, Murali, Siew, Imm Ng |
---|---|
Format: | Article |
Language: | English |
Published: |
Elsevier
2019
|
Online Access: | http://psasir.upm.edu.my/id/eprint/80654/1/JOB.pdf http://psasir.upm.edu.my/id/eprint/80654/ https://www.sciencedirect.com/science/article/pii/S027843191830450X |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Antecedents affecting employee service recovery performance in five star hotel
by: Tan, Ai Ling *, et al.
Published: (2014) -
Antecedents and outcomes of flight attendants' job satisfaction
by: Ng, Siew Imm, et al.
Published: (2011) -
Exploring the disabled facilities in four and five star hotels in Langkawi
by: Abdul Razak, Roshita
Published: (2007) -
Weeding out deviant workplace behaviour in downsized organizations: the role of emotional intelligence and job embeddedness
by: Mohd Yusof, Mastura, et al.
Published: (2019) -
High performance work system (HPWS), organisational justice, on-the-job embeddedness and turnover intention among employees at five-star hotels in Malaysia / Mohd Faeez Saiful Bakhtiar
by: Saiful Bakhtiar, Mohd Faeez
Published: (2021)