The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia
Despite the numerous benefits of the implementation of service guarantees in service organizations, there is a dearth of studies that explore the relationship between service guarantees, empowerment, employee satisfaction and service quality, particularly in the hotel industry. The aim of the study...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
IACSIT Press
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/28378/1/The%20relationship%20between%20service%20guarantees.pdf http://psasir.upm.edu.my/id/eprint/28378/ http://www.joebm.com/index.php?m=content&c=index&a=show&catid=28&id=284 |
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