Antecedents and outcome of job embeddedness: evidence from four and five-star hotels
The present study explores the antecedents and outcome of job embeddedness. The antecedents are: level of control over work hours and felt obligation. The outcome is proactive customer service performance. Using self-administered questionnaires, 163 paired responses were gathered from frontline empl...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2019
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| Online Access: | http://psasir.upm.edu.my/id/eprint/80654/1/JOB.pdf http://psasir.upm.edu.my/id/eprint/80654/ https://www.sciencedirect.com/science/article/pii/S027843191830450X |
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