The importance of critical soft factors for quality improvement and organizational performance
The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
2009
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| Online Access: | http://psasir.upm.edu.my/id/eprint/7470/1/The%20importance%20of%20critical%20soft%20factors%20for%20quality%20improvement%20and%20organizational%20performance.pdf http://psasir.upm.edu.my/id/eprint/7470/ http://inderscience.metapress.com/index/t97v17764176w310.pdf |
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