The importance of critical soft factors for quality improvement and organizational performance
The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors...
Saved in:
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English English |
Published: |
2009
|
Online Access: | http://psasir.upm.edu.my/id/eprint/7470/1/The%20importance%20of%20critical%20soft%20factors%20for%20quality%20improvement%20and%20organizational%20performance.pdf http://psasir.upm.edu.my/id/eprint/7470/ http://inderscience.metapress.com/index/t97v17764176w310.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.upm.eprints.7470 |
---|---|
record_format |
eprints |
spelling |
my.upm.eprints.74702015-12-01T06:17:53Z http://psasir.upm.edu.my/id/eprint/7470/ The importance of critical soft factors for quality improvement and organizational performance Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's electrical and electronics (E&E) firms. Structural equation modelling statistical technique was used to test the theoretical model. The findings showed that the quality improvement variable did mediate the relationships between all the six soft factors and organisational performance in the sampled E&E firms. Findings also highlight the relationship between soft factors, quality improvement and organisational performance. 2009 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/7470/1/The%20importance%20of%20critical%20soft%20factors%20for%20quality%20improvement%20and%20organizational%20performance.pdf Abdullah, Muhammad Madi and Uli, Jegak and Juan, Jose Tari (2009) The importance of critical soft factors for quality improvement and organizational performance. International Journal of Productivity and Quality Management, 4 (3). pp. 366-382. ISSN 1746-6474 http://inderscience.metapress.com/index/t97v17764176w310.pdf English |
institution |
Universiti Putra Malaysia |
building |
UPM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Putra Malaysia |
content_source |
UPM Institutional Repository |
url_provider |
http://psasir.upm.edu.my/ |
language |
English English |
description |
The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's electrical and electronics (E&E) firms. Structural equation modelling statistical technique was used to test the theoretical model. The findings showed that the quality improvement variable did mediate the relationships between all the six soft factors and organisational performance in the sampled E&E firms. Findings also highlight the relationship between soft factors, quality improvement and organisational performance. |
format |
Article |
author |
Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari |
spellingShingle |
Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari The importance of critical soft factors for quality improvement and organizational performance |
author_facet |
Abdullah, Muhammad Madi Uli, Jegak Juan, Jose Tari |
author_sort |
Abdullah, Muhammad Madi |
title |
The importance of critical soft factors for quality improvement and organizational performance |
title_short |
The importance of critical soft factors for quality improvement and organizational performance |
title_full |
The importance of critical soft factors for quality improvement and organizational performance |
title_fullStr |
The importance of critical soft factors for quality improvement and organizational performance |
title_full_unstemmed |
The importance of critical soft factors for quality improvement and organizational performance |
title_sort |
importance of critical soft factors for quality improvement and organizational performance |
publishDate |
2009 |
url |
http://psasir.upm.edu.my/id/eprint/7470/1/The%20importance%20of%20critical%20soft%20factors%20for%20quality%20improvement%20and%20organizational%20performance.pdf http://psasir.upm.edu.my/id/eprint/7470/ http://inderscience.metapress.com/index/t97v17764176w310.pdf |
_version_ |
1643823732142112768 |
score |
13.160551 |