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The Influence of Critical Soft Factors on Quality Improvement and Organizational Performance : Evidence of Malaysia's Electrical and Electronics Sector

Quality management (QM) is considered to be an important management philosophy that sustains organizations towards continuous quality improvement (QI) and customer satisfaction. The conventional wisdom is that quality improvement leads to higher revenues, decreased costs, and increased profits. This...

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Bibliographic Details
Main Authors: Abdullah, Muhammad Madi, Uli, Jegak, Ismail, Maimunah, Ahmad, Shamsuddin
Format: Article
Language:English
English
Published: 2007
Online Access:http://psasir.upm.edu.my/id/eprint/12349/1/The%20Influence%20of%20Critical%20Soft%20Factors%20on%20Quality%20Improvement%20and%20Organizational%20Performance.pdf
http://psasir.upm.edu.my/id/eprint/12349/
http://www.jgbm.org/page/4%20%20Ismal%20Muhammad.pdf
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http://psasir.upm.edu.my/id/eprint/12349/1/The%20Influence%20of%20Critical%20Soft%20Factors%20on%20Quality%20Improvement%20and%20Organizational%20Performance.pdf
http://psasir.upm.edu.my/id/eprint/12349/
http://www.jgbm.org/page/4%20%20Ismal%20Muhammad.pdf

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