The relationship of performance with soft factors and quality improvement
The aim of this paper is to examine the influence of soft factors of quality management on firm performance, and analyse the link between quality improvement practice and firm performance. The study used data from 255 electrical and electronics (E&E) firms in Malaysia and it developed regression...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Taylor & Francis LTD
2009
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/13145/ http://dx.doi.org/10.1080/14783360903037051 |
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