A study of emotional labour of fast food employees
This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting. A survey questionnaire used to underpin this study and 170 respondents participated in this study. Data were analysed by using SPSS and findings found that the u...
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Main Authors: | Ghazali, Hazrina, Abdul Halim, Nurhasmilaalisa, Yap, Sing Yee |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2012
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Online Access: | http://psasir.upm.edu.my/id/eprint/31475/1/ID%2031475.pdf http://psasir.upm.edu.my/id/eprint/31475/ |
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