Emotional Labour: A Case of Fast Food Employees in Klang Valley, Malaysia / Hazrina Ghazali ... [et al.]

• Main Authors: Ghazali, Hazrina, Yap, Sing Yee, Ahmad, Faridah
• Format: Article
• Language: English
• Published: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA (UiTM), Malaysia 2015
• Subjects: Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Food service; Restaurants, cafeterias, tearooms, etc.
• Online Access: http://ir.uitm.edu.my/id/eprint/44618/1/44618.pdf; http://ir.uitm.edu.my/id/eprint/44618/; https://www.jthca.org/

This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting and the roles of socio-demographic towards emotion supervision of fast food employees. A survey questionnaire was used to underpin this study with participation o...