Measuring e-statement quality impact on customer satisfaction and loyalty
The purpose of this paper is to measure e-statement quality impact on customer satisfaction and loyalty, using a convenient sample from e-statement end-users in West Malaysia. Linear regression-stepwise technique was used to realise the objective of the study. Results show that customer satisfaction...
Saved in:
Main Authors: | Bekhet H.A., Al-Alak B.A. |
---|---|
Other Authors: | 37100908800 |
Format: | Article |
Published: |
Inderscience Publishers
2023
|
Subjects: | |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Shopping guarantee and customer e-loyalty: a case study of the Shopee guarantee
by: Suhaila, Abdul Hanan, et al.
Published: (2022) -
Assessing the relationship between higher education service quality dimensions and student satisfaction
by: Al-Alak B.A., et al.
Published: (2023) -
Effective Factors on Customer Satisfaction of Isfahan Pasteurized Milk Company
by: Habibollah Salarzehi, et al.
Published: (2018) -
The influence of service quality on customer satisfaction towards Internet Service Providers among Malaysian
by: Zahayu, Md Yusof, et al.
Published: (2022) -
Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
by: Kasiri, Leila Agha
Published: (2015)