Measuring e-statement quality impact on customer satisfaction and loyalty

The purpose of this paper is to measure e-statement quality impact on customer satisfaction and loyalty, using a convenient sample from e-statement end-users in West Malaysia. Linear regression-stepwise technique was used to realise the objective of the study. Results show that customer satisfaction...

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Bibliographic Details
Main Authors: Bekhet H.A., Al-Alak B.A.
Other Authors: 37100908800
Format: Article
Published: Inderscience Publishers 2023
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