UniFi high speed broadband: an empirical analysis of customer satisfaction in Malaysia / Nafizah Ramli

• Main Author: Ramli, Nafizah
• Format: Thesis
• Language: English
• Published: 2012
• Subjects: Consumer satisfaction; Quality of service (Computer networks). Computer network management
• Online Access: https://ir.uitm.edu.my/id/eprint/64894/1/64894.pdf; https://ir.uitm.edu.my/id/eprint/64894/

This study measured customer satisfaction from the perspective of Malaysian consumers towards high speed broadband. UniFi is a product of Telekom Malaysia that offers high speed broadband to Malaysian consumers. The objective of this study is to identify the expectations of UniFi customers, to deter...