Self-service technologies (SSTS) and customer satisfaction in Banking industry
This paper aims to investigate the relationships between factors affecting self-service technologies (SSTs) in banking institutions with the customer satisfaction and later the impact of customer satisfaction of the SSTs usage. The 250 respondents from Kuching area participated in this survey. This...
Saved in:
Main Author: | Sia, Chiew Lan. |
---|---|
Format: | Thesis |
Language: | English |
Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2013
|
Subjects: | |
Online Access: | http://ir.unimas.my/id/eprint/14328/1/Chiew%20%28ft%29.pdf http://ir.unimas.my/id/eprint/14328/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Adoption of Self-Service Technology (SSTs) towards customer spending behaviour
by: Hor, Cindy, et al.
Published: (2020) -
The relationship between service quality and customer satisfaction: An empirical study in banking industry
by: Goh, Phei San, et al.
Published: (2013) -
The impacts of service quality and customer satisfaction on customer loyalty in internet banking
by: Ariff, M. S. M., et al.
Published: (2013) -
Measurement of customer satisfaction in online banking services in Melli Bank of Iran
by: Nikou, Seyed Hossein,
Published: (2012) -
Mediating Effect of Customer Satisfaction on Service Quality and
Trust Relationship in Malaysian Banking Industry
by: Zahir Osman,, et al.
Published: (2016)