Measurement of customer satisfaction in online banking services in Melli Bank of Iran

• 第一著者: Nikou, Seyed Hossein,
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2012
• 主題: HG Finance
• オンライン･アクセス: http://eprints.utm.my/id/eprint/48134/1/SeyedHosseinNikouMFS2012.pdf; http://eprints.utm.my/id/eprint/48134/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:82833?queryType=vitalDismax&query=Measurement+of+customer+satisfaction+in+online+banking+services+in+Melli+Bank+of+Iran&public=true

In recent years, banking companies have made considerable investments in creating the structures needed to provide electronic and internet services to customers. “Melli Bank” has also tried to extend its field of activities and particularly to excel in the internet services section. One of the most...