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Islamic bank customer satisfaction, trust, loyalty and word of mouth : the CREATOR model

Purpose – This study aims to investigate two primary objectives. First, this study examines the influence of modified service quality dimensions on Islamic bank customer satisfaction using a compliance, reliability, empathy, assurance, tangible, operational efficiency, responsiveness (CREATOR) mod...

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Bibliographic Details
Main Authors: Sadia, Mehfooz Khan, Muhammad, Ali, Puah, Chin Hong, Hanudin, Amin, Muhammad Shujaat, Mubarik
Format: Article
Language:English
Published: Emerald Publishing Limited 2023
Subjects:
HG Finance
Online Access:http://ir.unimas.my/id/eprint/44594/1/Islamic%20bank.pdf
http://ir.unimas.my/id/eprint/44594/
https://www.emerald.com/insight/content/doi/10.1108/JIABR-01-2022-0017/full/html
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Internet

http://ir.unimas.my/id/eprint/44594/1/Islamic%20bank.pdf
http://ir.unimas.my/id/eprint/44594/
https://www.emerald.com/insight/content/doi/10.1108/JIABR-01-2022-0017/full/html

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