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Self-service technologies (SSTS) and customer satisfaction in Banking industry

This paper aims to investigate the relationships between factors affecting self-service technologies (SSTs) in banking institutions with the customer satisfaction and later the impact of customer satisfaction of the SSTs usage. The 250 respondents from Kuching area participated in this survey. This...

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Main Author: Sia, Chiew Lan.
Format: Thesis
Language:English
Published: Universiti Malaysia Sarawak, (UNIMAS) 2013
Subjects:
HG Finance
T Technology (General)
Online Access:http://ir.unimas.my/id/eprint/14328/1/Chiew%20%28ft%29.pdf
http://ir.unimas.my/id/eprint/14328/
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spelling my.unimas.ir.143282023-08-04T02:19:57Z http://ir.unimas.my/id/eprint/14328/ Self-service technologies (SSTS) and customer satisfaction in Banking industry Sia, Chiew Lan. HG Finance T Technology (General) This paper aims to investigate the relationships between factors affecting self-service technologies (SSTs) in banking institutions with the customer satisfaction and later the impact of customer satisfaction of the SSTs usage. The 250 respondents from Kuching area participated in this survey. This study more concern on customer's perspective to identify the factors and impacts of SSTs usage. This due to fact that there are many predictors that lead to SSTs usage and also SSTs usage will contribute to vary of results. Universiti Malaysia Sarawak, (UNIMAS) 2013 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/14328/1/Chiew%20%28ft%29.pdf Sia, Chiew Lan. (2013) Self-service technologies (SSTS) and customer satisfaction in Banking industry. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS).
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic HG Finance
T Technology (General)
spellingShingle HG Finance
T Technology (General)
Sia, Chiew Lan.
Self-service technologies (SSTS) and customer satisfaction in Banking industry
description This paper aims to investigate the relationships between factors affecting self-service technologies (SSTs) in banking institutions with the customer satisfaction and later the impact of customer satisfaction of the SSTs usage. The 250 respondents from Kuching area participated in this survey. This study more concern on customer's perspective to identify the factors and impacts of SSTs usage. This due to fact that there are many predictors that lead to SSTs usage and also SSTs usage will contribute to vary of results.
format Thesis
author Sia, Chiew Lan.
author_facet Sia, Chiew Lan.
author_sort Sia, Chiew Lan.
title Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_short Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_full Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_fullStr Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_full_unstemmed Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_sort self-service technologies (ssts) and customer satisfaction in banking industry
publisher Universiti Malaysia Sarawak, (UNIMAS)
publishDate 2013
url http://ir.unimas.my/id/eprint/14328/1/Chiew%20%28ft%29.pdf
http://ir.unimas.my/id/eprint/14328/
_version_ 1773547872509231104
score 13.18916

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