Service quality in higher education in Malaysia: perception of undergraduate students in a Malaysian public university / Siti Rapidah Omar Ali ... [et al.]
Service quality can be defined as the overall impression of customers towards weakness or excellence of service provided by an organization. It is a vital element that identifies the users’ satisfaction when using services whether it is as what they expected. The objective of this study is to identi...
Saved in:
Main Authors: | Omar Ali, Siti Rapidah, Md Shariff, Nor Alesha, Mohd Said, Nur Shafini, Mat, Khalid Amin |
---|---|
Format: | Article |
Language: | English |
Published: |
2018
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/86634/1/86634.pdf https://ir.uitm.edu.my/id/eprint/86634/ https://e-ajuitmct.uitm.edu.my/v3/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]
by: Omar Ali, Siti Rapidah, et al.
Published: (2020) -
The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]
by: Omar Ali, Siti Rapidah, et al.
Published: (2020) -
Assessing customer satisfaction towards service quality in the hospitality industry / Siti Rapidah Omar Ali ... [et al.]
by: Omar Ali, Siti Rapidah, et al.
Published: (2021) -
Service quality and customer satisfaction: experience of customers in postal service / Siti Rapidah Omar Ali and Siti Naemah Abd Hakim Amir
by: Omar Ali, Siti Rapidah, et al.
Published: (2020) -
Perceived ease of use and trust towards intention to use online banking in Malaysia / Siti Rapidah Omar Ali
by: Omar Ali, Siti Rapidah, et al.
Published: (2020)