Service quality in higher education in Malaysia: perception of undergraduate students in a Malaysian public university / Siti Rapidah Omar Ali ... [et al.]

Service quality can be defined as the overall impression of customers towards weakness or excellence of service provided by an organization. It is a vital element that identifies the users’ satisfaction when using services whether it is as what they expected. The objective of this study is to identi...

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Bibliographic Details
Main Authors: Omar Ali, Siti Rapidah, Md Shariff, Nor Alesha, Mohd Said, Nur Shafini, Mat, Khalid Amin
Format: Article
Language:English
Published: 2018
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/86634/1/86634.pdf
https://ir.uitm.edu.my/id/eprint/86634/
https://e-ajuitmct.uitm.edu.my/v3/
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