Do not panic! enhancing service recovery of nursing services
Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which can be concluded that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork, empowermen...
Saved in:
Main Authors: | Yusr, Maha Mohammed, Adam, Mohamad Zainol Abidin, Azzeni, Dayang Nor Saina, Wan Abaid, Wan Mohd Azwan |
---|---|
Format: | Article |
Language: | English |
Published: |
CIKD
2018
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/26087/1/MIHS%204%202018%2029%2041.pdf http://repo.uum.edu.my/26087/ http://aimijournal.com/Jg/0/8c9b0bb9-1842-4746-bbec-8c0204525ae7 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Factors influencing service recovery in nursing services
by: Dayang Nor Sarina, Azzeni
Published: (2018) -
Development of a framework for services recovery for service industries
by: Kumar, Niriender, et al.
Published: (2012) -
The antecedents’ strategies and processes of product innovation performance
by: Yusr, Maha Mohammed, et al.
Published: (2018) -
Critical antecedents to service recovery performance: some evidences and implications for service industry
by: Daskin, Mustafa, et al.
Published: (2015) -
Examining e-satisfaction after service recovery
by: Abu Bakar, Siti Zakiah
Published: (2019)