Factors That Influence the Service Recovery Performance (A Study in Bauchi Specialist Hospital in Nigeria)

Many public sector hospitals are often blamed and criticized for their lack of speed and low level of service quality. Rod & Ashill (2010) write that numerous studies have concluded that patients perceive public to be inferior in the quality of their service provision. Yet public are the only op...

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Bibliographic Details
Main Author: Aminu, Adamu Faggo
Format: Thesis
Published: 2012
Online Access:http://eprints.intimal.edu.my/775/1/105.pdf
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