表紙画像

Electronic customer relationship management (E-CRM) features: Comparing two football clubs (Manchester United & Chelsea FC)

Electronic customer relationship management (e-CRM) is a vital activity of sports marketing that allows building longterm relationship between companies and its customers or fans.This paper examines the content analysis ofthe websites of two football clubs (FC), Manchester United (MU) and Chelsea, f...

保存先:

書誌詳細
主要な著者:	Ado, Abdullahi Bala, Hassan, Haslinda, Mohd Nasir, Mohd Herry
フォーマット:	Conference or Workshop Item
言語:	English
出版事項:	2015
主題:	HD28 Management. Industrial Management
オンライン･アクセス:	http://repo.uum.edu.my/17520/1/06_ICoEC2015%201-9.pdf http://repo.uum.edu.my/17520/ http://icoec.my/index.php/proceedings/5-icoec-2015-proceedings/89-electronic-customer-relationship-management-e-crm-features-comparing-two-football-clubs-manchester-united-chelsea-fc
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

類似資料

Using the enterprise architecture approach to analyse the current performance of Manchester united football club
著者:: Azhar, Ahmad Amirul Adlan, 等
出版事項: (2022)

Kelantan United Football Club / Azraei Hafiy Jeffry Efendy
著者:: Jeffry Efendy, Azraei Hafiy
出版事項: (2022)

Android-based mobile application for Felda United Football Club (FUFChamp)
著者:: Nurul Khalidah, Raduan
出版事項: (2019)

Impact of customer relationship management (CRM) on customer satisfaction and loyalty: a systematic review
著者:: Nashwan, Saeed Awadh, 等
出版事項: (2017)

What is customer relationship management (CRM)?
著者:: Leow, Paul
出版事項: (2010)

Perception on E-CRM features for airline websites in Malaysia: Some empirical evidence
著者:: Ismail, Nor Alina, 等
出版事項: (2015)

Surf Fries / Chelsea Bulan Lawai ... [et al.]
著者:: Bulan Lawai, Chelsea, 等
出版事項: (2017)

The influence of electronic service quality on the performance of electronic customer relationship management (e-CRM) in Jordanian telecommunication industry
著者:: Mohd Noor, Nor Azila, 等
出版事項: (2010)

Batik bowls over Chelsea crowd
著者:: Muharyani, Othman
出版事項: (1988)

A study on the CRM customer benefits towards customer satisfaction
著者:: Mohammadhossein, Nastaran
出版事項: (2013)

The critical success factors of e-CRM implementation to small and medium enterprises
著者:: Ali, Zaman, 等
出版事項: (2015)

A framework for knowledge – Driven CRM
著者:: Goon, Tuck Choy, 等
出版事項: (2004)

Knowledge – Driven CRM: Issues and challenges
著者:: Goon, Tuck Choy, 等
出版事項: (2004)

Customer relationship management (CRM): The impact on SMEs performance
著者:: Siti Hajar, Mohamad, 等
出版事項: (2013)

Assessing the influence of customer relationship management (CRM) dimensions on organization performance
著者:: Mohammad, Abdul alem, 等
出版事項: (2013)

Customer profile management system using CRM
著者:: Ibrahim, Al-Fattah
出版事項: (2010)

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
著者:: Muhammad, Badrul Aziz
出版事項: (2012)

Institutional-based customer relationship management (CRM) solution: The implementation success factors
著者:: Jimoh, T.B., 等
出版事項: (2010)

Chelsea pecah rekod baharu, buru kategori A
著者:: Kosmo
出版事項: (2022)

Supervisory patterns and practices: case studies at the University of Manchester, United Kingdom
著者:: Zainal Abiddin, Norhasni
出版事項: (2007)

The role of an effective supervisor: case studies at the University of Manchester, United Kingdom
著者:: Zainal Abiddin, Norhasni
出版事項: (2007)

The role of an effective student: case studies at the University of Manchester, United Kingdom
著者:: Zainal Abiddin, Norhasni
出版事項: (2007)

Knowledge management model for UUM’s Golf Club
著者:: Noordin, Azyantie, 等
出版事項: (2006)

Event logistics in sustainability of football matches
著者:: A. Jalil, Emy Ezura, 等
出版事項: (2019)

Laporan cadangan rekabentuk dalaman Manchester United Supporters Club Malaysia (MSCM) di Lot 129, Jalan Maarof, Bangsar, Kuala Lumpur / Nazrul Ezam Fadzil
著者:: Fadzil, Nazrul Ezam
出版事項: (2006)

UMP Joins Elite Club
著者:: T.N., Alagesh
出版事項: (2023)

Principles and guidelines for developing implementation methodology of Customer Relationship Management (CRM) systems
著者:: Rababah, Khalid, 等
出版事項: (2012)

Front end customer relationship management (CRM) for UTM alumni
著者:: Naharu, Nasrah
出版事項: (2010)

Sport sponsorship strategies in Felda United Football Club Mohamad Noor Salehhuddin Bin Sharipudin (S/O 14707)
著者:: Sharipudin, Mohamad Noor Salehhuddin
出版事項: (2021)

A study of the perception of the benefits of customer relationship management (CRM) system in Malaysian private hospitals
著者:: Rababah, Khalid, 等
出版事項: (2010)

A review of the inconsistency in CRM measurement: evidence from the telecommunication industry
著者:: Sarkindaji, Bashir Danlami, 等
出版事項: (2014)

Development of competencies among Thailand professional Football clubs' sports staff
著者:: Varothai,Varatthaya
出版事項: (2020)

A STUDY ON JOSE MOURINHO’S LEADERSHIP SKILLS AND PERFORMANCE ON FOOTBALL CLUBS
著者:: Heng, Shao Jie, 等
出版事項: (2023)

'Lean camel' couple in Manchester stopover
著者:: Ahmad Fairuz, Othman
出版事項: (2020)

The Impact of CRM (Customer Orientation and Technology Based CRM) Implementations on Call Center Employee's Job Performance: Evidence from Malaysia Call Centers
著者:: Al Jumah, Ahmad Ibrahim
出版事項: (2012)

Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
著者:: Abdullateef, Aliyu Olayemi, 等
出版事項: (2013)

Akademi Sukan Dipilih Bantu Felda United FC
著者:: Universiti Putra Malaysia, Bahagian Komunikasi Korporat
出版事項: (2008)

Songkhla United FC serah bantuan kepada Kafa
出版事項: (2015)

Customer relationship management (CRM) technology and organization performance: Is marketing capability a missing link? An empirical study in the Malaysian hotel industry
著者:: Mohammed, Abdul Alem, 等
出版事項: (2014)

Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction
著者:: Abdullateef, Aliyu Olayemi, 等
出版事項: (2010)