Ranking measures for sustaining quality excellence practices: An empirical investigation

Organizations regardless of their size and sector need to measure and review their quality performance strategically and tactically for gaining a competitive advantage. The primary purpose of this paper is to empirically identify and analyze the measures perceived as important for assessing business...

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Bibliographic Details
Main Authors: Doulatabadi, M., Yusof, S. M.
Format: Conference or Workshop Item
Published: 2015
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Online Access:http://eprints.utm.my/id/eprint/59443/
http://dx.doi.org/10.1007/978-3-662-47200-2_105
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