Ranking measures for sustaining quality excellence practices: An empirical investigation

• Main Authors: Doulatabadi, M., Yusof, S. M.
• Format: Conference or Workshop Item
• Published: 2015
• Subjects: HF Commerce
• Online Access: http://eprints.utm.my/id/eprint/59443/; http://dx.doi.org/10.1007/978-3-662-47200-2_105

Organizations regardless of their size and sector need to measure and review their quality performance strategically and tactically for gaining a competitive advantage. The primary purpose of this paper is to empirically identify and analyze the measures perceived as important for assessing business...