Ranking measures for sustaining quality excellence practices: An empirical investigation
Organizations regardless of their size and sector need to measure and review their quality performance strategically and tactically for gaining a competitive advantage. The primary purpose of this paper is to empirically identify and analyze the measures perceived as important for assessing business...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/59443/ http://dx.doi.org/10.1007/978-3-662-47200-2_105 |
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