Emotional Labor, employee outcomes, support, and job autonomy: an empirical investigation of the hospitality industry in Sabah and the federal territory of Labuan

• Main Authors: Ang, Magdalene Chooi Hwa, Rostinah Supinah, Minah Japang, Caroline Rosie Jeffrey Nasah
• Format: Research Report
• Language: English; English
• Published: Universiti Malaysia Sabah 2009
• Subjects: HF Commerce
• Online Access: https://eprints.ums.edu.my/id/eprint/23373/1/Emotional%20labor%2C%20employee%20outcomes%2C%20support%2C%20and%20job%20autonomy.pdf; https://eprints.ums.edu.my/id/eprint/23373/8/Emotional%20labor%2C%20employee%20outcomes%2C%20support%2C%20and%20job%20autonomy.pdf; https://eprints.ums.edu.my/id/eprint/23373/

The tourism industry in Sabah has been identified as one key sector to be promoted under the Sabah Development Corridor (SOC) Blue Print (2008-202S). The main objective of this plan is to promote the state as premier tourist destination. Given that, research should focus on the hospitality industry...