Critical success factors of budget hotel performance and mediating role of customer satisfaction
The emergence of the importance of budget hotels, as one of the main parts of SMEs worldwide, including Malaysia, has been paid attention extensively. The identification of critical success factors (CSFs) is essential for the success of this sector. The evolution of changes in hospitality activit...
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| Format: | Thesis |
| Language: | English |
| Published: |
2019
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| Online Access: | http://psasir.upm.edu.my/id/eprint/85456/1/FEP%202019%2054%20IR.pdf http://psasir.upm.edu.my/id/eprint/85456/ |
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